Terms of Service
These terms are being finalised. This page is a placeholder while we complete our legal review. The points below describe how PainPal works today.
PainPal is an AI-assisted, informational support tool for people living with chronic back pain. It is not a clinician, it is not a diagnostic tool, and it does not prescribe treatment.
It answers questions about chronic back pain, draws on a curated library of research, and provides a source for any clinical claim it makes. It will not invent an answer. If your message suggests you may be in crisis, it routes you to support services such as Lifeline (13 11 14 in Australia).
It does not diagnose, does not prescribe medication or a specific treatment for your situation, and does not replace a clinician, physiotherapist, GP or specialist. It answers questions about chronic back pain only.
Questions? Email hello@painpal.health.