Your back pain research assistant, when you need answers most, between appointments.

why does my back hurt in the morning?

Every answer is grounded in clinical research

try PainPal

I show you the research; your specialist does the rest

Answers you can trust

Every answer is built on 77 peer-reviewed studies, each one chosen by hand from real research on back pain, from the World Health Organisation to clinical trials.

It shows you the exact paper behind each answer, so you can click through and read it yourself. And when it doesn’t know, it says so, instead of guessing. Built in the Remarkable disability tech program, held to their standards.

Not all backs or chatbots are equal

Most chatbots talk about back pain in general. This one is grounded in clinical research on back pain specifically, and it works off your details: your history, your symptoms, your kind of pain, instead of one answer for everyone.

It also comes with guardrails most chatbots don’t: it sticks to back pain, sources every claim, and won’t dress up a guess as fact.

Flare-ups don't keep office hours

At 2am, scared a new symptom means something’s seriously wrong, it’s tempting to Google it and fall into a doom-scroll of worst-case stories and clickbait that only makes the fear worse.

This is here for exactly that moment, any hour. A calm answer grounded in the research instead of a rabbit hole, and a real person the moment something actually needs one.

Secure by default

What you tell it stays yours. We never train AI on your conversations, it’s private to you, and you can delete anything, any time.

It runs on enterprise-grade, SOC 2-compliant infrastructure, encrypted in transit and at rest. Privacy here isn’t a setting you switch on, it’s the default.

How people are using PainPal

Get support between appointments

A burning question is keeping you up and your next appointment is weeks away. Get clear, research-backed answers, any hour.

Card 3 of 5: Get support between appointments